Army Sergeant Battles Mortgage Servicer — and Wins

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Army Sergeant Battles Mortgage Servicer — and Wins

mortgage lawsuit A Georgia homeowner was awarded $21 million in a lawsuit against one of the largest mortgage servicers in the nation. The homeowner, David Brash, a U.S. Army sergeant, claimed that PHH incorrectly reported his account as “seriously delinquent,” when payments had been made on time through automatic deductions from his paychecks. The hefty judgment, according to the plaintiff’s attorney, was necessary to get the mortgage servicer’s attention. Huffington Post Business reporter Yepoka Yeebo has the full story:

A federal jury has awarded a Georgia man more than $21 million in a lawsuit pitting the homeowner against one of the nation’s largest mortgage servicers.

U.S. Army sergeant David Brash was awarded the damages in March, after a Columbus, Ga., jury found that PHH Mortgage, the country’s eighth largest mortgage servicer, had incorrectly reported Brash to credit score companies as “seriously delinquent” despite the fact that all his mortgage payments had been automatically deducted from his paycheck.

According to court documents, Brash sent letters to the mortgage company that went unanswered, violating federal laws. When he called his mortgage company to find out why his payments were not going through, his attorneys said, he was repeatedly routed to overseas customer services staff who couldn’t answer his questions.